For paying organizations.

These Organization Subscription Terms apply to any organization (“Customer,” “you”) that subscribes to a paid Kindness Counts plan. Volunteers using the Platform under your account remain subject to our consumer-facing Terms of Service and Privacy Policy. If there is any conflict between these terms and the consumer-facing Terms with respect to the rights and obligations between Customer and Kindness Counts, these terms control. With respect to volunteers, the consumer-facing Terms control.

Kindness Counts offers the following paid plans:

• Verified. Mid-sized nonprofits and volunteer-active organizations.
• Audit-Ready. Larger nonprofits, programs serving vulnerable populations, organizations needing background-check integration, and grant-heavy operations.
• Enterprise. Multi-chapter networks, multi-state operations, custom integrations, and corporate volunteering programs. Enterprise plans are governed by a separate Order Form or Quote that, where conflicting, supersedes these terms.

Current features and limits for each plan are published on our pricing page and are incorporated by reference. We may add new plans or modify the features included in existing plans on a forward basis; changes will not affect Customers in the middle of a paid term.

We offer a fourteen (14)-day free trial of paid plans without a credit card. At the end of the trial, your account will revert to the Starter (free) plan unless you provide a payment method and elect to continue on a paid plan. We do not auto-charge at the end of free trials.

Paid plans are offered on a monthly or annual term, as you select. Subscriptions automatically renew at the end of each term for a successive term of the same length unless you cancel before the renewal date.

• Monthly subscriptions: cancel at any time before the next billing date through your account settings or by emailing billing@kindnesscounts.io. Cancellation takes effect at the end of the current paid month; you retain access through that date.
• Annual subscriptions: cancel at least thirty (30) days before the renewal date to prevent the next term from charging. Annual subscriptions are non-refundable except as set out in Section 7.

We will email you before each annual renewal at least thirty (30) days in advance to confirm pricing and the upcoming charge.

You authorize us, or our payment processor, to charge the payment method on file for the subscription fees, applicable taxes, and any usage-based charges (such as background-check pass-through fees) on the dates set out in your plan or Order Form.

• Payment methods: Major credit and debit cards and ACH (US bank accounts) for annual plans. Wire transfer available for Enterprise.
• Currency: All fees are in U.S. dollars.
• Taxes: Fees are exclusive of applicable taxes. You are responsible for all taxes other than those based on our net income.
• Late payment: If a payment fails, we will attempt to retry. After ten (10) days of unpaid balance, we may suspend access to paid features. After thirty (30) days unpaid, we may downgrade your account to the Starter plan and pursue collection of the balance.
• Disputes: Notify us of any billing dispute within thirty (30) days of the invoice date. We will work with you in good faith to resolve disputed charges.

Background-check fees. If you enable background-check verification through our Checker integration, you pay a per-check fee in addition to your subscription fee. The current per-check fee is published on the pricing page and is invoiced monthly based on usage.

We may change subscription fees on a forward basis. We will give you at least sixty (60) days advance written notice of any increase. Increases take effect at your next renewal. If you do not agree to an increase, you may cancel before the renewal without penalty. Pricing locked in under a Pioneer Charter, Order Form, or other written commitment will not increase during the committed period.

Monthly subscriptions: non-refundable. You may cancel at any time and retain access until the end of the current billing month.

Annual subscriptions: non-refundable except in the following cases, where we will refund the unused prepaid portion on a pro-rata basis:

• We materially breach these terms and fail to cure within thirty (30) days of written notice.
• We discontinue the Service entirely and provide less than ninety (90) days advance notice.
• Your organization loses § 501(c)(3) tax-exempt status during the term and notifies us in writing within thirty (30) days of the loss.

Background-check pass-through fees and any one-time professional services fees are non-refundable once incurred.

We target 99.5% monthly uptime for the Audit-Ready plan and 99.9% monthly uptime for Enterprise plans, measured against the control panel and verification API endpoints, excluding:

• Scheduled maintenance announced at least 48 hours in advance.
• Force-majeure events (see Terms § 14).
• Outages of third-party providers we do not control (Vercel, Neon, Firebase, etc.).
• Outages caused by Customer-side configuration or Customer's use in violation of these terms.

If we fail to meet the targeted uptime in a given month and you are on the Audit-Ready or Enterprise plan, you may request a service credit equal to ten percent (10%) of that month's subscription fee for each full percentage point below target, up to a maximum of fifty percent (50%) of the month's fee. Service credits are your sole and exclusive remedy for service unavailability. Credits are issued against future invoices and are not refundable in cash. Credit requests must be submitted within thirty (30) days of the affected month. Verified and Starter plans are provided on an “as available” basis without an uptime commitment.

Ownership.You retain all rights, title, and interest in the data your organization submits to the Platform (“Customer Data”), including volunteer records you import, event content you create, and reports you generate. We do not claim ownership of Customer Data.

Our license to operate. You grant us a non-exclusive, worldwide, royalty-free license to host, process, display, and transmit Customer Data solely as necessary to provide the Service to you and to comply with applicable law.

Service Generated Data and Aggregated Data. Records the Platform creates from operation (verification records, confidence scores, audit trails, system logs) are owned by Kindness Counts as set out in our Privacy Policy. We may use Aggregated Data (de-identified) to operate, improve, and secure the Platform.

Data export. During your subscription you may export Customer Data at any time through the dashboard in standard formats (CSV, JSON). We will continue to make Customer Data available for export for ninety (90) days after the end of your subscription. After that 90-day period we may delete Customer Data, retaining only Service Generated Data and Aggregated Data as described in our Privacy Policy.

By using a paid plan, you represent and agree that:

• You have the authority to bind your organization to these terms.
• You are a tax-exempt organization under § 501(c)(3) of the Internal Revenue Code or another lawful nonprofit entity, or a for-profit organization using the Platform for a bona-fide corporate volunteering or CSR program.
• You will provide accurate event information and will not use the Platform for fundraising-only campaigns, unrelated commercial solicitation, political campaigns, or religious proselytizing as the primary activity.
• You will instruct your coordinators on the Platform's verification mechanisms and will not enable practices that undermine verification integrity (for example, sharing coordinator-generated codes with non-attending parties or backfilling check-ins for volunteers who were not present).
• You will comply with all applicable law in your use of the Platform, including federal and state employment, volunteer, and anti-discrimination law.
• Where you enable background checks, you accept responsibility for FCRA and state-law compliance applicable to your use of the resulting consumer report, including the adverse-action process and recordkeeping.

We may make beta, pilot, or experimental features available to you from time to time. Beta features are provided as is, may be modified or discontinued at any time, may not have the same security or availability as generally available features, and are not subject to the SLA in Section 8. Use of beta features is at your discretion.

Termination by you. You may terminate your subscription as provided in Section 4 (cancellation).

Termination by us. We may suspend or terminate your subscription on written notice if (a) you fail to pay fees when due and do not cure within fifteen (15) days of notice; (b) you materially breach these terms or the consumer-facing Terms and do not cure within thirty (30) days of notice; or (c) we determine in good faith that your use of the Platform poses a security, legal, or reputational risk that requires immediate action.

Effect of termination. On termination, your coordinator access to the Service ends, and we will make Customer Data available for export for ninety (90) days as described in Section 9. Volunteers retain access to their personal verification records on the consumer-facing Platform even after your subscription ends.

To the extent we process personal information about your volunteers, donors, or other constituents on your behalf, we do so as a Service Provider or Contractor under California Civil Code § 1798.140 and analogous provisions of other applicable law. Our standard Data Processing Addendum is incorporated into these terms by reference and is available for review and execution by Customers on the Audit-Ready and Enterprise plans. If you require a signed Data Processing Addendum, contact legal@kindnesscounts.io.

Each party agrees to protect the other party's confidential information using the same degree of care it uses to protect its own confidential information of similar importance, and in no event less than reasonable care. Confidential information does not include information that is publicly available through no fault of the receiving party, was already known to the receiving party, was independently developed, or is required to be disclosed by law (with prompt notice to the other party where legally permitted).

In the event of a conflict between (a) these Organization Subscription Terms, (b) a signed Order Form or Enterprise Agreement, (c) the consumer-facing Terms of Service, or (d) our Privacy Policy, the order of precedence is: signed Order Form or Enterprise Agreement > these Organization Subscription Terms > consumer-facing Terms of Service > Privacy Policy. Each document remains in full force as to any subject matter not in conflict.

The governing law, dispute resolution, arbitration, class action waiver, force majeure, limitation of liability, indemnification, and survival provisions of the consumer-facing Terms of Service apply to these Organization Subscription Terms, except that for Customers on the Enterprise plan with a signed Order Form, the Order Form's governing-law and dispute-resolution provisions control.

We may update these Organization Subscription Terms from time to time. Material changes (including changes to refund, renewal, or SLA terms) will be communicated to active paid Customers by email at least thirty (30) days before they take effect. If you do not agree to the change, you may cancel before the change takes effect and receive a pro-rata refund of any prepaid amounts attributable to the period after cancellation.

For subscription, billing, or contractual questions, email billing@kindnesscounts.io. For legal questions, email legal@kindnesscounts.io.