Show up. Or tell us.

Host organizations rely on Kindness Counts to produce verified records of volunteer hours that hold up to grant audits, scholarship reviews, and CSR reporting. When volunteers register and do not show up, host organizations lose planning capacity and their reports lose credibility. This Policy describes the attendance behaviors we expect, how we track them, and what happens when they go wrong.

When you register for an event, you are committing to attend. If your plans change before the event, cancel your registration through your dashboard so the host organization can offer your spot to someone else.

We ask volunteers to cancel at least twenty-four (24) hours before the event start time. Cancellations made in your dashboard before that window have no consequence and are not counted against you.

If you must cancel within twenty-four (24) hours of the event, contact the host organization directly using the contact information on the event page. They may mark your registration as “cancelled” rather than as a no-show if the circumstances warrant it.

If you register for an event, do not cancel, and do not check in, the system records the registration as a no-show. No-shows are visible to:

• You, on your volunteer profile.
• The host organization for that event, on their volunteer roster.
• Future host organizations that you register with, as part of an aggregate attendance reliability indicator.

A single no-show is not a violation. Things happen. Your attendance reliability indicator is informational, not punitive, unless a pattern develops.

If you accumulate three (3) or more no-shows within a rolling ninety (90)-day period, your account becomes subject to review. We may take any of the following actions, depending on context:

• Send you a written warning explaining the pattern and asking you to cancel future events you cannot attend.
• Temporarily restrict your ability to register for new events (typically thirty (30) days).
• Suspend or terminate your account in cases of clear bad-faith registration (for example, registering for many events with no apparent intent to attend).

We treat this as an integrity issue, not a punishment. Habitual no-shows undermine the value of verified volunteer records for everyone in the network.

If a no-show was recorded incorrectly (for example, you attended but the check-in did not register, or you cancelled with the host but it was not marked in the system), contact the host organization first. They can correct the record on their end. If you cannot resolve it with the host, email hello@kindnesscounts.io and we will review the case. Decisions on account suspensions may be appealed by replying to the suspension notice within fourteen (14) days.

If a host organization cancels an event, the cancellation is recorded against the event, not against you. You will not be marked as a no-show, and the cancellation does not affect your attendance reliability indicator.

Significant life events (medical emergencies, family emergencies, severe weather affecting travel, etc.) are legitimate reasons to miss an event. Email the host as soon as you can and request that the registration be marked “cancelled” with a brief explanation. Hosts have discretion to honor these requests, and we will support them in doing so.

We may update this Policy from time to time. Material changes will be reflected on this page with a revised effective date, and we will notify active users by email when required.